This text is a continuation of this reflection Which you should not miss.
Key 3: here and now.
End customers have also entered the game first and now it is even annoying to fill out a questionnaire or even call on the phone for explanations.
If everything is explained on the web, more and more customers buy online. You would only have to refer to Booking, Expedia, etc., that call is not even necessary anymore, or fill out a form. You buy it and that's it, and if before going to the hotel we have any last minute questions, in that case we do call, or send an email, but in any case the purchase has already been made.
Key 4: Renew… or die.
In many cases and specifically in the cycle tourism sector - we could generalize with all incoming service agents - many of their agents have not followed the technological advances that have been made in the hotel sector. However, most of them want to integrate into the system and reduce the technological gap that has occurred. Today you can see companies that still ask you to fill out a form with what you want and take three days to send you the quote, or they tell you to call later because the person in charge is not there. Without a doubt, the big question is... How can we integrate these agents with the advanced tourism sector that is increasingly advanced, technological and eminently online?
